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Join the Firefly Family!
At Firefly, we have worked hard to create a family environment within our company. Here you're not just another employee, you're a member of the Firefly Family. Joining our team means that every single employee here will strive to help you meet your full potential related to learning, understanding, and executing in our business. We'd be excited to have you!View Positions
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Our Programming Team creates software that controls and integrates with advanced systems within recreational or fleet vehicles.
Our Tech Support Team assists customers in resolving issues and updating recreational or fleet vehicles to maintain the caliber of quality that is expected in our products.
Our Admin Team ensures that our facility is maintained and running smoothly by conducting proactive and reactive maintenance around the building.
Our IT Team is responsible for the upkeep and reliable operation of our internal systems.
Our AV Team designs, programs, and builds custom solutions for recreational and fleet vehicles.
Our Warranty Team is responsible for collecting, reviewing, and approving warranty claims.
Our Marketing Team maintains the brand mission and vision by innovating and implementing new strategies.
Our Sales Team is the face of our company; they are responsible for creating and maintaining relationships with our customers.
Our Customer Support Team sets customers up for success by providing excellent care throughout the purchasing and shipping process.
Our Front-Line Team carefully prepares our products for shipping to customers while ensuring that the component meets our quality standards.
Our Engineering Team curates materials essential to the understanding and working of our products in recreational or fleet vehicles.
Our Testing Team verifies the unit programming integrity based on customer-provided specifications and documentation regarding company-based standards.
Customer Service Call Center/Technical Support Representative
Firefly is currently seeking highly motivated, ambitious, and driven candidates responsible for troubleshooting embedded software systems for RV (Recreational Vehicles) and some Marine. We are looking for someone with a sense of humor. Would be working with many customers over the telephone. Must be able to resolve their issues. Phone experience is helpful, but we are willing to train the right candidate.
- Ability to multitask and complete paperwork in a timely manner
- Ability to listen through a conversation and pull out important information
- Must be flexible, able to adjust to change, able to follow up with customer when needed
- Accept Humor and sarcasm from team and also be able to participate if desired