Training
Enrolling in our training program offers
much more than keeping your team up to date
on your Firefly System, this training will also
give them the confidence needed to better serve
your customers.
Firefly System Training
Keeping your service team up to date with the latest technology can be an overwhelming task. It's a hassle to gather all of the latest technical data, compare new and old diagrams, and huddle the team around a TV or computer monitor for a webinar or series of videos hoping that the new information sticks.
Your customers are your main priority. When a customer comes to you with service questions or needs, you want to provide them with exceptional care and knowledge.
Some employees may thrive on that kind of training and absorb the new information like a sponge. But even the most enthusiastic employees glaze over after the 3rd video in a row.
At Firefly Integrations, we like to keep things personal and exciting. That’s why we offer hands-on training for you or your dealers’ service, sales, and customer service teams.
Who is this Training For?
Our hands-on training is currently offered to our manufacturing customers as well as any service teams that frequently or infrequently service our products.
Manufacturers
Dealerships
Service Centers
What you will learn:
System Operation
- HVAC
- Slides/Awnings
- Tanks
- Using Firefly APPs
System Troubleshooting
- Understanding CAN Bus 101
- Understanding Networking
- Understanding Hardware
- Inputs/Outputs
- Diagnostics
How We Better Help Your Technicians:
Hands-on demonstrations from our expert team to yours will greatly affect their confidence when dealing with our system.
Our trainers will also cover how to troubleshoot your Firefly systems along with different hardware you would expect to see in a coach, travel trailer, etc.
Additionally, we will provide in-depth training on the functionality of your Firefly system with the use of a demo and put theory into practice with hands-on testing.