Shipping & Refunds
Our customers are very important to us. We do our best to process orders as soon as we receive them. Orders will be processed and shipped same day or by the end of the next business day, excluding holidays or instances of missing order information.
To make sure your order ships on time, please be sure to enter in your vehicle information on your account. If our team requires more information about your order, you will receive an email from [email protected] with instructions.
Same Day Shipping with UPS Next Day Air
All orders submitted before 12:00 PM EST and shipping with UPS Next Day Air will be considered a “rush order” and will be shipped out the same day it was received. Some addresses do not allow for UPS Next Day Air shipping. If this issue is encountered, we will automatically adjust your shipping method to the next quickest option.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. We currently offer ground shipping, next-day air, and 2-day air. For same-day shipping, please place your order before 12:00 PM EST and select the UPS Next Day Air shipping option.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status. To track your package, click here: https://www.fireflyint.com/my-account/orders
Shipping to P.O. Boxes
Unfortunately, our carriers cannot deliver to P.O. boxes .If you put a P.O. box as your shipping address, our team will reach out to you to get another address.
Refunds, Returns, and Exchanges
If your order has not yet shipped, you are welcome to cancel it for a full refund.
For orders that have already shipped, you can return items within 90 days of purchase for a refund or store credit. To qualify for a return, the items must be in new, unused condition and include all original packaging.
Please note that a 10% restocking fee will apply to the cost of the returned part. Shipping fees, including any rush shipping charges, are non-refundable.
If the returned items are damaged, unfortunately, they will not be eligible for a refund or exchange.
We appreciate your understanding and are here to assist with any questions or concerns you may have.