Whatever your issue, our Tech Support team is here to help.
We pride ourselves on providing unique support to our manufacturing customers, dealerships, service centers, and owners. Our Tech Support Team assists customers in resolving issues and updating recreational or fleet vehicles to maintain the caliber of quality that is expected in our products. Like how we do our products -custom- we do the same with our Tech Support. Here at Firefly, we are committed to providing quality care to our customers, big or small, because nobody else knows our products as we do.
Please be sure when contacting Tech Support to provide as much detail as possible. This will help our techs understand what system you own and the issues you're experiencing. The information to include is as follows:
- Manufacturer, Model, GUI, and LC Version (if you do not know how to find your GUI and LC Version please watch this short video )
- Issue you're experiencing - the more details the better
- Phone number
By providing the information above our techs will be able to return your email or phone call with an understanding of your system's issue and a solution ready for you. This process helps ensure that we get each case resolved as quickly as possible. We appreciate your help in this effort!
Tech Support FAQs
What is the best way to contact Tech Support?
Our Tech Support team takes live calls during our business hours of 8am EST to 5pm EST. Call in with your information ready to go and one of the team members would be happy to assist. We also offer support via our Contact Form where you can fill out your information and a team member will email you when they are available to assist.
How do I find my GUI and LC version?
They can be found on the settings page of your Firefly Touchscreen. If you need more help finding your GUI and LC Version please watch this short video.
If I have a question about purchasing a part, whom do I contact?
For all inquiries about ordering parts, aftermarket products, and replacement parts please contact our Tech Support Team via a phone call or the Contact Form.
Field Application Engineers
At Firefly Integrations we have a remarkable team of Field Application Engineers who are on site most days helping manufacturing customers with our products. Whether it's a model change, a software update, or a general issue they're trained and available to assist. Our techs are on site most days training and servicing vehicles to ensure that our products are implemented smoothly and seamlessly into every coach, vehicle, and trailer. Our field engineers also conduct regularly scheduled audits of all manufacturing customer lines as well as weekly check-ins to ensure there aren't any issues that we are not already aware of.
Each member of that team goes above and beyond to ensure that each customer of ours has the best experience with the products possible. And not to mention these services are provided at no additional costs to our manufacturers. Not to brag, but we like to think that's an added value of our product - especially with the team of field engineers we have here at Firefly.