Firefly Website Guide
Learn how to navigate and use our latest tools
Welcome to Firefly Integrations' new website! Our team has worked very hard to build a website that gives the best user experience to all our customers. Continue reading to learn about the website and find quick links to specific pages.
Creating an Account
To create your account, you can either click the “Login” button in the top right corner of the screen or by clicking “Register as new user” at the top of the homepage in the Log in box. Fill out the boxes with your information as prompted and verify your account.
The next step is crucial: you must register your vehicle to your account.
Registering Your Vehicle
You must have a vehicle registered to your account to make purchases. This allows our system to verify that the items you're buying will work with your vehicle's programming. Registering your vehicle to your account will simplify your shopping process and give you access to information about your vehicle via the Resource Library.
After verifying your account, navigate to the “My Account” drop down menu and click “Coaches” or click “Account Overview” then, “Manage Vehicle.”
Click to add your vehicle's information.
Although some of the boxes are optional, the more information you can provide, the better. It is not uncommon for there to be system changes within the same model year. So, providing us with as much information as possible helps ensure we can get you the correct parts. If you need assistance finding your GUI Version and LC Version, please watch our video walkthrough.
Be sure to click “Save” when you have finished entering your vehicle's information to successfully connect your vehicle information to your account.
What if You're Not Logged In?
If you are not logged in, at the top of the Shop Here page, there will be a box with four dropdown menus so you can view items that apply to your specific vehicle.
However, because most of our products have very specific programming for your RV, we want to make sure you get the right part. So, if you want to see the prices and proceed with checkout, you must create an account, and enter your vehicle information. After creating an account, you will be able to view prices and complete an order.
Same Day Shipping
For same day shipping, you must select UPS Next Day Air and submit your order before 12:00 PM EST. You can view your order summary on the right side that contains information on estimated prices and items in your cart. Select “Continue” when finished.
Please review our shipping policy if you have any questions about how we process and ship your order.
Your Account Dashboard
To access your account dashboard, navigate to the “My Account” drop down menu and click “Account Overview.”
You will land on your account dashboard from which you can track an order, cancel an order, request a refund, manage your vehicle, create a tech support request, manage your personal data, and view the resource library.
Resource Library
To access the resource library, click “View Content” in the Resource Library box on the right side of your account dashboard or click Resource Library in the user menu on the left.
In the Resource Library you can access the Network Wiring Diagram that corresponds with your RV. The Network Wiring Diagram shows the location of Firefly products in the vehicle with part numbers. You can copy and paste the part numbers into the products search bar on the Shop Here page to shop the products by location. We also have instructions to guide you through how to use your Network Wiring Diagram.
Tech Support
To submit a Tech Support request, navigate to the “Services” drop down menu at the top of the page and click Contact Tech Support or, click “Create Request” in the “Tech Support” box on the bottom left-hand side of the user dashboard to go straight to the request form.
The Tech Support page gives you a short overview of the unique support we provide to our customers. This page includes an explanation of the information that our team needs to assist you with your coach.
The information that you provide is very important as it helps our team understand the issue that you are experiencing, allowing a Tech Support team member to better understand the issue and work through possible solutions before reaching out to you. This way, we can get your questions answered as quickly as possible. Currently, the quickest way to contact Tech Support is to use the Tech Support Request form.
We also provide support to our manufacturing customers through our team of Field Engineers. They provide support during the building process of the vehicles. Most days they are on site assisting with troubleshooting, training, and maintenance of our Firefly Systems.
Training
We offer Training to our manufacturing customers, dealerships, and service centers. This is to help technicians learn about the Firefly System and give them the confidence to work with our products. This is an added benefit we offer to our partners/manufacturing customers, dealerships, and service centers as well as RV owners because you can trust that your system was correctly installed, and maintenance is done by someone who understands the system. You can trust that our partners are trained and ready to work with our system.
If you are a manufacturing customer, dealership, or service center wanting to register your technicians for training, please use the Training Request form to schedule your training session.
Warranty
The Warranty page allows you to review our warranty policies/process, learn how to return your items, and view the terms and conditions of your warranty. If you need to file a warranty claim, please reach out directly to: [email protected]